To help keep our clients' spaces safe, part of our legal responsibility involves understanding who we’re doing business with. As a regulated financial institution, PTI is required to collect information on customers when accounts are opened, particular transactions are made, or certain thresholds are reached. We may also request information about your identity to complete other obligations such as thresholds for W-9 (tax) information.
When verifying your identity, you may be asked to provide us with current and accurate information about yourself such as:
- Address (must be a street address)
- Date of birth
- Drivers license or other government-issued identification
- Social Security Number or Tax Identification Number (US residents only)
We use a national database to verify the information provided. In some cases, we may request that you send additional documents or information.
If you don’t provide the requested information and/or we’re unable to verify your identity, we may not be able to process transactions for you and may have to close your account.