Before reporting a transaction as fraud/unauthorized, here are a couple of things to keep in mind:
Merchant of Record
If you make a purchase from a PTI client using your credit or debit card we're the merchant of record. That means that "Provenance Technologies" will appear on your statement when you purchase from one of our clients.
"Friendly" Fraud
Does someone else in your household have access to use your card? Maybe your spouse/partner? A child or grandchild? It's usually a good idea to see if someone in your household used your card before reporting fraud.
"I'm sure it's fraud and I need to report it."
If you're sure that the transaction in question is fraud, please let us know by submitting a ticket. Please be sure to include the following information:
- Email address associated with your Forte account or used to make purchases.
- Date and time of the unauthorized transaction(s).
- Name of your financial institution (the company that provides the credit or debit card used to complete the unauthorized transaction(s)).
- Photo or screen shot of the account statement showing the unauthorized transaction(s) (you may obscure all but the last 4 of the account number).
We'll investigate your claim right away, so please keep an eye on your email since that's how we'll contact you with any updates.