Submit a ticket

ID and Other Supporting Documents

To verify your identity we need to see your ID. Sometimes we'll also need you to provide us with proof of your address in order to complete verification. Below are the accepted forms of ID and proof of address.

Accepted Government-Issued Identification

Valid/non-expired government-issued photo identification is required to complete Identity Verification. Examples include:

  • Passport, or
  • Driver's license, or
  • Other government-issued photo ID

In some cases we may request an additional form of identification and/or other documents.

Proof of Address

We may require proof of your current address, and the documents we can typically accept for that are a:

  • Utility Bill, or
  • Lease Agreement, or
  • Credit Card Statement.

Documents must include name & current physical address, and must be dated within the last 90 days.

If other documents are required we'll let you know, so keep an eye on your email during the Identity Verification Process.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.