If a refund is approved, processing times may vary depending on the payment method used, blockchain confirmation requirements, banking or card network processing times, and any necessary operational or compliance reviews.
While we strive to process approved refunds as quickly as possible, certain refunds may require additional verification, reconciliation, or coordination with third-party payment providers before funds can be returned.
If your refund request has been approved, you will be notified once processing has been initiated. The time required for funds to appear in your account or payment method may vary and is subject to the policies and processing timelines of the applicable financial institution, payment provider, or blockchain network.
For questions regarding the status of an approved refund, please submit a ticket.
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